Privacy Policy

1. Introduction

Griffin Solutions LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to customers and prospective customers who contact us by phone, text, or email.

2. Information We Collect

When you contact us, we may collect:

• Name — provided when you call, text, or speak with us.
• Phone number — captured when you call or text us, including via caller ID.
• Email address — if you provide it verbally, by call, or by email.
• Service details — information about the junk you need removed, pickup address, and scheduling preferences.

3. How We Use Your Information

We use the information we collect to:

• Respond to your service requests and provide junk removal services.
• Send marketing offers, promotions, and seasonal deals (where you have consented).
• Manage active and past customer accounts, including appointment confirmations, scheduling updates, and service follow-ups.
• Provide customer support and respond to your inquiries.

4. Sharing of Information

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.

We do not sell your personal information. We may share limited information with service providers (such as disposal facilities or carriers) solely as necessary to complete your service.

5. Data Retention

We retain customer information for as long as necessary to provide services and for legitimate business record-keeping. You may request deletion of your data at any time (see Section 7).

6. Your Choices — Opt Out

You can opt out of receiving text messages at any time by:

• Replying STOP to any text message we send.
• Calling us at (689) 367-0844 and requesting to be removed.
• Replying HELP for assistance with our messaging program.

7. Requesting Data Deletion

You may request deletion of your personal information at any time by contacting us via:

• Phone: (689) 367-0844
• Text: (689) 367-0844
• Email: rgriffinconstruction@gmail.com

We will process your deletion request within a reasonable timeframe. Please note that certain records may be retained where required by law.

8. Children's Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of our services after changes constitutes acceptance of the revised policy.